Call Routing

Products & Services      
    Call Routing


Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule.

Using Call Routing For Your Business

Update routing based on your office hours, set up a virtual call center to distribute leads to remote agents, direct toll-free callers to the nearest store, or prequalify leads before routing the call to your sales team.

The intelligent Call Routing service can be combined with other services in our suite, configured via an easy-to-use web interface and tracked in real-time reports.

Key Features of Call Routing

Route calls by schedule: Time of day, day of week
Looking to route calls by schedule? Using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends, holidays and more.

Route calls by percentage: Set up a virtual call center
Set the percentage of calls you want to go to each sales rep. Then, use the real-time manager's dashboard to see how many calls connect to each agent and which agent is in line for the next call.

Route calls by geography: Area code & zip code
Have multiple store locations or franchises? Do you lease out vanity phone numbers to customers in different areas? Seamlessly route calls to a single phone number by area code or zip code to the nearest location.

Route calls by caller ID: Route or screen specific callers
Want to screen calls and create custom routing rules for specific phone numbers? The system enables you to route calls by caller ID.

Route calls by responses to IVR menus
Need a more advanced solution? Ask callers a series of questions using Interactive Voice Response and route them based on their answers. This option is especially popular for our lead generation and call center customers.

  

 

 

  Next Steps

  > Request Demo

  > Call: 866-323-5001

 

  Related Services

  > Call Distrubutor

  > Store Locator

  > Find Me 

 

Available In Our

Packages

    Call Tracking
    Click-to-Call
    Conference Calling
    Find Me Call Forwarding
    Virtual Receptionist
    VoteByPhone
    Dynamic Numbers
    Google® Integration
    Hosted IVR
    Voice Broadcasting
    Call Distributor
    Developer API ToolKit
    Store Locator
    Local Phone Numbers
    Toll-Free Numbers
    Even More Services...
     

 Enter your 10 digit number and we will call you to answer any questions.



   

We are proud to offer professional website solutions, that are affordable, easy to use and help provide you with the online presence that you deserve. Besides websites, we also offer you a wide range of other useful products and services including, email marketing, website optimization, business class email, phone automation services, graphics design and yes FREE support. We're basically striving to become the #1 source for Business Class Solutions on the web. We in essence will be your one stop shop. One Call. One Relationship. Zero Headaches. That's our motto and it's proven to be a great solution for those who are looking for completely affordable ways to get online. So if you're looking for a new professional website, email marketing, or phone automation services. We're your source and we're here to help. Call today: 1-888-323-5001 and talk to us, we're happy to help.