Telco FAQ's

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General FAQ Website FAQ Telco FAQ eMarketing FAQ

Please find questions below related to Telco Services or click on one of the links above for other questions by product.



Are there any contacts we need to sign? Are we locked in somehow?
You never have to sign a contract with us! We strongly believe that if we don't provide the service or support that helps to add value to your online solutions, then you shouldn't be tied down to a long term contract. Simple as that.

If you do choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation. We do not prorate for partial months so basically, if you decide to cancel on say the 5th of a month you're going to be billed for that entire month.

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How long will it take to setup new phone service?
The average time is typically 10 business days, depending on various factors. Once we obtain all the necessary information from you we can typically complete the programming of your new service within 5 business days.

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Do you provide any support for me once the system is launched?
We offer you free technical support in a way that is convenient for you. Our Support Team will give you quick and professional support on all your questions.

The fastest way to our support team is by email! Simply send us an email to and we'll get back to you typically within 1-2 hrs.

Need to talk directly to one of our Specialists? Call us toll free 1-866-323-5001 and we'll look after your requests.

If you need us to make changes for you on an ongoing basis we do offer a telecommunications  management package whereby you pay us a monthly fee and simply send us your changes and we'll handle them for you.

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If I ever need to make changes to my phone system, can I do this myself?
Your new telecommunication service comes with an easy to use administration panel where you can easily maintain and update your preferences (change greetings, call flows, view your stats, etc.).

We have many clients that simply don't have the time to update their systems. No worries. Simply send us a quick email with the changes requested or call us toll free and tell us what you want done and our qualified Specialists will get it done usually same day. We will quote you up front on any additional work and usually complete your requested changes the same day.

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